Effective Date: May 30, 2025
Welcome to Pupusas.com (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website at https://pupusas.com (the “Site”) and any services, features or content offered through the Site (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms.
1. Acceptance of Terms
When you visit, browse, or place an order through Pupusas.com, you accept and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Description of Service
Pupusas.com is an online marketplace that:
- Showcases a standardized menu of authentic Salvadoran pupusas;
- Connects customers with partner pupuserías for order fulfillment;
- Facilitates online ordering, payment processing, and delivery or pickup;
- Offers subscription plans, merchandise, and multilingual blog content related to pupusas.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. By registering or ordering, you represent that you meet these eligibility requirements.
4. Account Registration
To place orders or subscribe, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information;
- Maintain and promptly update your account information;
- Keep your password and login credentials secure;
- Notify us immediately of any unauthorized use of your account.
5. User Obligations
You agree not to:
- Violate any law or infringe on the rights of others;
- Post or transmit malicious code, spam, or unsolicited advertising;
- Impersonate any person or misrepresent your affiliation with any entity;
- Interfere with the operation or security of the Service.
6. Marketplace Transactions
- Pricing & Availability: Each partner pupusería sets its own prices and daily capacity. All prices displayed on the Site are inclusive of applicable fees unless otherwise stated.
- Order Acceptance: Your order is an offer to buy; acceptance occurs when the partner pupusería confirms it. We reserve the right to refuse or cancel orders at our discretion.
- Delivery & Pickup: Delivery fees, areas, and times vary by partner. Pickup orders must be collected within the partner’s specified window.
7. Payment Terms
- We use third-party payment processors (e.g., Stripe). By submitting payment details, you authorize us and our processors to charge your selected payment method.
- All sales are final unless otherwise required by law or as set forth in our Refund Policy.
8. Order Fulfillment & Cancellations
- Cancellations: You may cancel an order before the partner pupusería begins preparation. Once preparation has begun, cancellations may not be possible.
- Refunds: Refund eligibility and timing are governed by our Refund Policy, which is incorporated herein by reference.
9. Intellectual Property
- All content on the Site—text, graphics, logos, images, and software—is owned by or licensed to Pupusas.com and is protected by copyright, trademark, and other intellectual property laws.
- You may view and download content for personal, non-commercial use only. Any other use requires our prior written permission.
10. Prohibited Activities
In addition to Section 5, you may not:
- Scrape or data-mine the Site;
- Reverse-engineer any portion of the Service;
- Circumvent access controls or use the Service to distribute malware;
- Use automated means to place orders or access content.
11. Third-Party Links & Services
The Site may contain links to third-party websites or services. We do not endorse and are not responsible for their content, privacy practices, or terms.
12. Disclaimers & Limitation of Liability
- No Warranty: The Service is provided “as is” and “as available.” We disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
- Limitation of Liability: To the fullest extent permitted by law, Pupusas.com and its officers, directors, employees, or partners will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of your use of the Service, even if advised of the possibility of such damages. Our total aggregate liability will not exceed the amount you paid to us in the six months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Pupusas.com and its affiliates, officers, directors, employees, and agents from any claims, losses, liabilities, damages, and expenses arising from or related to your use of the Service, violation of these Terms, or infringement of any rights.
14. Termination
We may suspend or terminate your access for any reason, including breach of these Terms or illegal conduct. Upon termination, all rights granted to you will cease and you must immediately cease use of the Service.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of state and federal courts located in Cook County, Illinois.
16. Modifications to Terms
We may update these Terms at any time by posting the revised version on the Site and updating the “Effective Date” above. Your continued use after such updates constitutes acceptance of the new Terms.
17. Contact Information
If you have questions or concerns about these Terms, please contact us at:
Pupusas.com Team
Email: info@pupusas.com
Thank you for choosing Pupusas.com—where authentic pupusas meet modern convenience.